MALLERIES
MOST TRUSTED SOURCE FOR AUTHENTIC LUXURY
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Malleries Antique Mall

Welcome to Malleries Help Center
Shop Owners - To access Member Help Log In to your account, then click Help Files.
 
 
Need Item Information:
To contact the shop owner by going to the item page then click Ask A Question located under INQUIRIES
 
 
 

Send An Email
Need assistance? Ask a question and let our team know what we can do to help!

 

Browse Knowledgebase
Need an answer fast? Browse our knowledgebase for articles on a broad range of topics.

 

 
Knowledgebase Articles
article How Secure Is My Information?
article Can you tell me how much my item is worth?
article How do I buy an item from the Malleries site?
article When do I pay for an item?
article What is a CVV Security Code
article How to do I register for a Buyer account?
article How do I register for a Sellers account?
article How do I change my account email or password?
article How do I change my shipping address?
article I Forgot My Password?
article Contact Information


Contact
Customer Care

If you have a question about an item you will need to contact the shop owner. First go to the page where the item is displayed, then click "Ask A Question" Enter your e-mail address and your question then click send. The owner of the item will receive an e-mail from you.

 

If you are having technical difficulties? Click "Contact Us".



 

How Secure Is My Information?

SSL Secure

  Confidential information including shopper credit card details are encrypted the moment they are transmitted from your web browser. We use Secure Socket Layering (128 bit SSL), the industry-standard encryption technology that ensures safe Internet transmission. When the letters https appear in the URL, the "s" indicates you are in a secure area employing SSL.


 
 

Can You Tell Me The Value or Give An Appraisal?


We cannot answer questions about the value, worth, authenticity,
identification, history, age, or origin, authenticity, markings, pattern or other specifics about an item you have. However, we suggest that you search our site for similar items offered for sale to help you research the answer to your questions, or that you ask a qualified appraiser.


 
 

How Do I Buy From Malleries Site?


Our software is set up to accept Visa, MasterCard, American Express, Paypal, Check or Money Order. Each shop owner accepts different payment types. The item page states what payment methods the shop owner accepts. The accepted payment methods will be included on the checkout form when you checkout.
  • To buy an item place the item in your cart by clicking the "Add To Cart" button on the items page.
  • You are taken to the Shopping Cart. Make sure there is a checkmark place in the Select box then click "Checkout Selected".
  • You are taken to the login page. If you already have an account please login, If you are not registered for an account please do so now. Note:
  • Once you are logged into your account or have registered continue through the checkout process entering the Payment Information, Verify Items and Shipping / Payment Information, Submit, Success!
  • After you have successfully sent your order you will receive a confirmation email.


 
 

How Do I Pay For An Item?


When purchasing an item, you are able to enter your method of payment during checkout.

If you chose to pay via Paypal, you must click the Paypal payment button and send your payment to complete your transaction.

If you chose Check or Money Order, you will be instructed via your confirmation email where to send the payment. Once the payment is sent you will receive a confirmation email. Please print your confirmation and send it along with your payment.



 
 
Security Code: CVV

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CVV Visa, MasterCard, Discover 3 Digit Card Verification Number
For your safety and security, we require that you enter your card's verification number. The verification number is a 3-digit number printed on the back of your card. It appears after and to the right of your card number's last four digits.
  
Amex CVV American Express 4 Digit Card Verification Number
For your safety and security, we require that you enter your card's verification number. The American Express verification number is a 4-digit number printed on the front of your card. It appears after and to the right of your card number.


 
 
Register For A Buyers Account

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You can register at any of the following locations on the website:
  • Click the My Account link at the top of any page of the website.
  • Upon checkout of an item, you will be asked for your user name and password. If you have not already registered you will need to do so on this page.


 
 
Register For A Sellers Account

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You can register at any of the following locations on the website:
  • Click the Open An Online Shop link at the top of any page of the website.
  • To go directly to the Registration Form Click Here


 
 
Change Email / Password

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You can edit your account information including your email address or password by logging into your account. To login:
  • Click My Account at the top of any page of the website.
  • Sign In using your login information.
  • Click Edit Your Account
  • Make the necessary changes to your password and then click the "Save" button.


 
 
Change Shipping Address

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You can edit your account information including your email address or password by logging into your account. To login:
  • Click My Account at the top of any page of the website.
  • Sign In using your login information.
  • Click Edit Your Address Book
  • Make the necessary changes to your password and then click the "Save" button.


 
 
Forgot Account Password

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You can edit your account information including your email address or password by logging into your account. To login:
  • Click My Account at the top of any page of the website.
  • Click Forgot Your Password or Click Here.
  • An Email will be sent to the email address your account is registered under.

 

 

 
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